Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping Free (orders $50+) 15-25 business days after shipping EMS
Note: We ship worldwide, excluding select remote areas in Asia and other isolated regions. International customers may be subject to customs fees and import duties, which are the customer’s responsibility.

Returns & Exchanges

At Blade HQ Store, we stand behind the quality of every knife and tool we sell. We’re committed to ensuring your complete satisfaction with every purchase.

Quick Policy Summary

  • We accept returns and exchanges within 15 days of delivery
  • Items must be unused, in original packaging, with all tags and accessories included
  • Proof of purchase (order number or receipt) required

Non-Returnable Items

Due to the specialized nature of our products and safety considerations, the following items cannot be returned or exchanged:

  • Spring Assisted Knives (due to mechanical complexity and safety considerations)
  • Custom or personalized knives
  • Used or sharpened blades
  • Items missing original packaging or documentation
  • Products with broken seals or evidence of use

Return & Exchange Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Blade HQ Store Team,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number]
Product Name: [Name of Product]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution: [Refund/Exchange for (specific product)]
Contact Information: [Your Phone Number]
Thank you,
[Your Full Name]

Step 2: Receive Authorization & Instructions

Within 1-2 business days, you’ll receive:

  • Return authorization number
  • Prepaid shipping label (for qualified returns)
  • Detailed packing instructions
  • Return address information

Step 3: Package and Ship Your Return

Carefully package your item following our instructions and ship to:

Blade HQ Store Returns
1007 Clay Street
Indianapolis, IN 46202
United States

Step 4: Processing & Resolution

Once we receive your return, we will:

  • Inspect the item within 3-5 business days
  • Process your refund or exchange
  • Send confirmation email

Refund Information

Refund Timeframe

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:

  • Credit Card (Visa, MasterCard, JCB): 3-10 business days after processing
  • PayPal: 1-3 business days after processing

Refund Amount

Your refund will include:

  • Full product price
  • Original shipping costs (if the return is due to our error or defective product)

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges to a different product:

  • We’ll ship your new item once we receive and process your return
  • Price differences will be refunded or charged accordingly
  • Standard shipping times apply for the new shipment

International Returns

As we serve knife enthusiasts worldwide (excluding select remote areas in Asia and other isolated regions), international customers are responsible for:

  • Return shipping costs and customs fees
  • Ensuring proper declaration of returned items
  • Following local regulations for shipping edged tools

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement at no additional cost.

Questions?

Our dedicated customer service team is here to help knife enthusiasts like you. Contact us at [email protected] with any questions about our shipping or returns policy.

Thank you for choosing Blade HQ Store – where craftsmanship meets customer satisfaction.